Ordering & Payment
Will I receive order confirmation?
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at support@ezbuytoday.com.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee that modifications are possible, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping & Delivery
What is the delivery time for my order?
Orders are typically processed within 1–3 business days before they are dispatched.
After dispatch, the estimated delivery time is:
- Standard Shipping: 4–8 business days
Based on your shipping method, you can expect your order to arrive within:
- Standard Shipping: 5-11 business days (including processing and transit time)
For complete shipping details, please refer to our Shipping Policy.
How much does shipping cost?
Shipping costs are determined according to the shipping rates outlined in our shipping policy.
We charge a flat shipping fee of $5.95 per order for delivery within the United States. The cost stays the same no matter how many items you buy.
The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. For complete shipping details, please refer to our Shipping Policy.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email, which you can use to Track Your Order.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated timeframe, contact support@ezbuytoday.com with your full name, order number, and the email address used at checkout so we can investigate.
Return & Refund
What is your return policy?
We accept returns within 30 days of delivery, for both faulty and unwanted items. Products need to be unused, in their original packaging, and complete with any tags and accessories. Items that arrive damaged, defective, incorrect or incomplete can be returned even if the packaging has been opened.
We do not offer direct exchanges. If you would like something different, just return the original item for a refund and place a new order.
Please contact support@ezbuytoday.com before returning anything. For full details, review our Refund Policy.
What should I do if I receive a damaged product?
Contact us promptly at support@ezbuytoday.com with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label where relevant.
Please do not send the item back until we have confirmed your return in writing and sent you return instructions.
When will I receive my refund?
When a physical return is required, we will notify you after it is received and inspected. If approved, the refund will be issued to your original payment method within 5 business days.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can reach our support team by email at support@ezbuytoday.com, or through our contact page. Support is available Monday–Friday, 9:00 AM–5:00 PM.