We want you to love what you ordered. If an item doesn't meet your expectations, our straightforward return and refund process has you covered — no hassle, no stress.
1. What Products Can Be Returned
Items need to be unused, in their original packaging, and complete with any tags and accessories. Products that arrive damaged, defective, incorrect or incomplete can be returned even if the packaging has been opened. Final sale items cannot be returned.
2. Return Time frame
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
We accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.
4. How to Start a Return
To initiate a return, contact us at support@ezbuytoday.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
5. Return Address
Please send approved returns to our returns warehouse: 3483 Pleasant Ridge Rd, Wingdale, NY 12594, USA
6. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
7. Refunds
Refunds are processed within 5 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
8. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order.
9. Contact Information
If you have any questions about your returns, just reach out to us at support@ezbuytoday.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.