Last Updated: June 29, 2026
Your satisfaction is important to us. If something is not right with your order, we are here to make it right. Please read our policy below before initiating a return or refund request.
Order Cancellations
You may cancel your order at any time before it has shipped by contacting us at support@ezbuytoday.com. Once an order has been shipped, it can no longer be cancelled and must go through the return process described below.
Return Eligibility
We accept returns within 30 days of delivery for a full refund, provided the following conditions are met:
- The item is unused and in the same condition as when you received it
- The item is in its original packaging
- You have proof of purchase (order number or receipt)
- A return tracking number is provided once the item is shipped back
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary products
- Hazardous materials or flammable products
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
Partial Refunds
In certain situations, only a partial refund may be issued:
- Books or media with obvious signs of use
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
How to Start a Return
- Email us at support@ezbuytoday.com with your order number and the reason for your return
- We will review your request and respond within 1–2 business days with return instructions
- Where applicable, we will provide a prepaid return shipping label
- Pack the item securely and drop it off with the carrier specified in the instructions
Return Address:
EZBuyToday Returns Center
3483 Pleasant Ridge Rd,
Wingdale, NY 12594
Return Shipping Costs
If the return is the result of our error (wrong item, defective product, or damage caused during shipping), we will cover the full cost of return shipping.
For all other returns (change of mind, incorrect size ordered, etc.), the cost of return shipping will be deducted from your refund. For items valued over $75, we recommend using a trackable shipping method, as we cannot guarantee refunds for items lost in transit.
Refund Timeline
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved:
- Refunds are processed within 3–5 business days of inspection
- Your bank or card issuer may take an additional 3–10 business days to post the credit to your account
- Refunds are issued to your original payment method, as described in our Payment Policy
Original shipping costs are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@ezbuytoday.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We do not process direct exchanges. If you would like a different item, please return the original item for a refund (following the process above) and place a new order for the item you want.
Contact Us
Questions about a return or refund? We are happy to help.
Email: support@ezbuytoday.com